FAQs
From how to become a member to making a booking, here is everything you need to know about The Peaks.

To ensure we are enticing the true travellers, members of The Peaks will pay an annual sign up fee, gaining access to our selection of offers from hand- picked hotels and privately- owned villas around the world. To sign up, simply click here  and fill in all the details to benefit from our amazing experiences and holiday suggestions.

 

 

 

Reliable and committed to opening doors to the world’s hidden gems, we are offering our members a new way to experience luxury travel. The Peaks offer a peak into new luxury by allowing members the chance to explore boutique, bespoke and beautiful hotels and villas. Helping you have the best holiday possible, The Peaks Promise comes in the form of a complimentary signature experience at the hotel or destination, and The Peaks Purse grants you 60 USD credit to spend on whatever you want (you read that right) during your stay. Not only that, you’ll be guaranteed the best available rate as well as the chance to be upgraded upon check-in. Other benefits include: The Peaks Perks; direct access and best rates on our partners’ products and services, The Peaks Plans; our insider tips and must-do hidden gems of each destination with the help of our local gurus, and The Sneak Peaks; our flash sales with exclusive, not-to-be-missed offers

Our booking process is also simple! When you’ve picked your favourite hotel for your upcoming holiday, simply email us using the details at the bottom of the hotel page. From here, our team will connect you with your chosen hotel to make the booking with them directly – from your preferred date and room preference to transfer requirements and payment details. Think of us as your personalised pathway to your next holiday. We’re passionate about working with the best of the best and helping our members discover everything they have to offer.

Each and every hotel on our books has been handpicked due to their bespoke, boutique and beautiful nature – basically, each property has to be super special to become a part of The Peaks portfolio. Properties do pay a fee to be included, but they also have to be invited to become part of the group.

Yes, please bring a passport or ID that matches the details on your Peaks account.

That decision is up to the hotel and their own policies. Check the details when emailing the hotel team about your booking.

Individuals will have to have their own memberships to make bookings for themselves – you will not be able to make a booking on behalf of a friend, however you can book with a plus one if you are sharing a room.

For just 40USD you can sign up today  and enjoy access for the rest of the year.

*For a limited time only we’re offering our founder members – anyone who signs up between now and the end of 2022, a guarantee that your membership fee will remain the same forever.  So even if our prices go up as we grow, your fee will stay the same.*

And remember, with The Peaks Purse (60USD in resort credit on each and every stay) your membership cost will be covered on your first trip!

MEMBERSHIP BENEFITS

Enjoy a host of exclusive benefits during each and every stay including:

  • 60USD credit to spend however you like (that’s the cost of your membership and much more back!)
  • a signature experience gifted to you by the hotel
  • The best available rate, priority for room upgrades and early check in/late check out

PLUS, YOU’LL HAVE ACCESS TO:

  • discounts and benefits through The Peaks Perks
  • insider tips on each destination through The Peaks Plans
  • insider information via our newsletter
  • super exclusive deals and discounts on room rate via the Sneak Peaks
  • a global travel community of like-minded people sharing their recommendations on different destinations

 

 

Easy peasy! Just email your point of contact at the hotel and they will be able to make the changes for you. Please refer to their booking policy for further details.

If there is a particular room you have your eye on, always flag this at the point of booking with the hotel. If the room is available, the hotel should be able to guarantee a particular room.

As you will book direct with the hotel, this will depend on the hotels’ cancellation and payment policies. Any money paid will be refunded to the card used to book, provided the cancellation is made within the hotel’s specified cancellation period.

This totally depends on the type of feedback you wish to share. Did something go wrong with your stay or is there something you need to contact us about urgently, please email info@wearethepeaks.com and we will assist in sorting the matter and put you in touch with the relevant people at the hotel. If you’d like to share a positive experience, please feel free to leave a review or write up on the hotel’s individual Peaks page.

Simply CLICK HERE  to update any and all elements of your profile on The Peaks.

 

Of course! Nearly all of our hotels and villas are family friendly – if you need a family room, extra beds or a cot, just mention all these details when booking directly with the hotel. 

All payments are done directly though the hotel or our individual partners. The Peaks do not handle any credit card details/money transfers. 

Yes – each hotel partner has the option of offering ‘Sneak Peak’ offers, giving you the chance to get a better deal or discount with our Peaks partners. The Sneak Peak offer will be distributed to our members via the newsletter, giving you a window to book up to seven nights at the discounted offer. 

No, we do not handle flights, transfers, car hire or travel insurance directly however you will find details of recommended driver and tour operator services in ‘The Peaks Plans’ plus discounts from likeminded partners in The Peaks Perks. Hotels will also be able to assist with booking airport transfers.

If you think your hotel or villa is perfect for The Peaks, please email us at Maryanne@wearethepeaks.com. Bear in mind that we are selective, and that we need to visit every new hotel or villa in person to acquire the needed information for our website and social channels.