Terms & Conditions

A high-end travel club, The Peaks offers a peak into new luxury by allowing our members the chance to explore the best in boutique, bespoke and beautiful at discounted rates, and indulge in complimentary, one-of-a-kind experiences both around the world and close to home.

 

To ensure we are enticing the true traveller, members of The Peaks Pack (our members) will pay an annual fee from 1st July 2020, gaining access to our selection of offers from hand-picked hotels and privately-owned villas around the world. The first 6-months will be FOC.

 

The Peaks offers:

  • The Peaks offers a simple and transparent rate reduction, alongside an experience unique to the hotel and location (so consumers always know what they are getting) presented in a luxury digital format

  • Different discounts per month depending on the season of the particular hotel - The idea is that members will always be able to find an offer

  • Offers members the opportunity to book up to 7 nights with our participating hotels

  • Access to ‘Sneak Peaks’ offers – each hotel will be required to offer two ‘Sneak Peaks’ exclusives per year

  • In most cases, ‘The Petit Peaks’ (children) under the age of eight stay for free (please check the exact details on each hotel page)

  • Access to ‘The Peaks Perks’ – a collection of discounted offers from our premium partners

 

Bookings through The Peaks are not valid in conjunction with any other discount offer, promotion, special menu item or loyalty/reward program.

 

Please read these terms and conditions and ensure that you have understood them. Usage of the website assumes your compliance and agreement with our terms and conditions.

 

Booking T&Cs

 

"Member" means any person who visits, uses or signs up to the website;

The Peaks can be contacted through our contact page.

 

Please read them carefully as they set out our respective rights and obligations. The Peaks acts as a platform for the hotels, giving members the opportunity to be introduced to beautiful, bespoke and boutique hotels and experiences.

 

When you make a booking, you enter into a contract with the hotel, via The Peaks, not with The Peaks itself hence, we will not be liable, and neither will The Peaks deal with complaints in relation to the hotel itself. The hotel’s terms & conditions will apply to your booking – please read these for further clarifications.

General

  • The Peaks owns or has a licence to use all rights, title and interest in and to the website

  • By visiting and using The Peaks you warrant that you are 18 years old or above and have the right, authority and capacity to enter into and be bound by these Terms

  • When a member makes a booking, they are confirming they have read the terms and conditions for The Peaks and therefore are bound by them. Member bookings also confirm they have confirmed their consent, in accordance with our Privacy Policy

  • There is a limit of one account per household

  • In the event that The Peaks thinks that you are making any illegal and/or unauthorised use of the website, and/or the member breaches the terms, The Peaks reserves the right to take any action that it deems necessary, including terminating members use of the website and instigating legal proceedings

  • The Peak’s responsibility is to act as a members club offering discounts and complimentary experiences. We are not travel agents/sales agents. We introduce our members to hotels and hold no responsibility for anything after the introduction to the hotel including personal injury, death etc. We will also not be responsible to offer refunds/compensation in the case of unforeseen circumstances out of the hotel’s control. This includes but is not limited to war/threat of war/civil war, terrorist activity, riots, political unrest, chemical or biological disaster

  • The Peaks may suspend the website at any time and for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable to you for any such suspension. The Peaks also reserves the right to make any changes to the website or to stop working with any hotel/brand partners without informing the members. Please contact your foreign office for advice prior to travel

  • The Peaks may be linked to other websites, mostly through the form of features online and social channels. You must not establish a link to The Peaks in any website that is not owned by you/you do not represent. The Peaks reserves the right to withdraw linking permission without notice

  • You must not attempt to gain unauthorised access to The Peaks, the server on which the website is stored or any server, computer or database connected to the website

  • The names on the member’s account will need to match the booking name plus the member’s passport – members will not be able to make bookings for other people and hotels reserve the right to cancel bookings on arrival if the passport holder is not present and staying

  • Cancellations/booking amendments can be done through the hotel directly but The Peaks must be alerted of any changes. These changes must be in-line with the hotel’s T&Cs

  • Where necessary, refunds will be made directly from the hotel to the member

  • If the hotel needs to make a change/cancellation to your booking, they will contact both the member and The Peaks directly

  • The Peaks reserves the right to amend advertised prices at any time

Membership Sign-up & Use

  • In order to sign up to The Peaks, new members will be required to register and share personal details (email address, address, phone number, password)

  • Members are responsible for maintaining the confidentiality of their own password and account for all activities that occur under the account. If members know or suspect of anyone knowing their account details, The Peaks should be notified via the contact page.

  • Members have the option of signing up to two different types of membership – a family membership or individual membership. Members can only set up a family account if married with/without children. If a family membership, all members will share the same login details

  • Signing up to be a member of The Peaks entitles members to receive newsletters and ‘Sneak Peaks’ deals

  • The Peaks reserves the right to disable accounts if members have failed to comply with any of the provisions of these Terms

  • Memberships will be valid for one year only

 

Complaints

  • The Peaks is not responsible for any complaints in relation to the hotel – The Peaks is only responsible for complaints that relate to the website. If members have a problem during their stay, this must be reported to the hotel as soon as possible

  • The Peaks does not accept responsibility for dealing with complaints. We are also not liable for refunds or compensation

 

Payment

  • Until stated otherwise, all bookings will be done through the hotel – The Peaks will not store any credit card details and will not be liable for any payment discrepancies. The Peaks will act as a middle-man/introduction between member and hotels. When members are ready to make a booking, they will be directed to the reservations team of the chosen hotel to secure the booking/make the payment. This method will also apply for the ‘Sneak Peaks’

  • Your booking is confirmed and a contract between you and the hotel will exist when the confirmation has been received from the hotel

  • The names on the member’s account will need to match the booking name plus the member’s passport. Passports will need to be shown on arrival to the hotel

  • Payments are taken by hotels in the hotel's local/preferred currency and may be subject to exchange-rate changes and charges from your bank. The Peaks is not liable for these changes/charges

  • As a booking platform only, we have no responsibility for any errors in any documentation

  • Once you have requested dates, your booking confirmation will be received within 48hrs, confirming your stay. If the booking confirmation hasn’t been received within the advised time, it is the members responsibility to contact The Peaks directly

  • VAT and taxes may be applicable when it comes to payment and can change at any time depending on the hotel/country

 

Additional Terms

  • Members are responsible for ensuring they are aligned with all immigration/visa/health requirements in relation to the country in which the hotel is situated

  • Special requests (dietary requirements, room location, children requirements etc) should be shared at the time of booking. If requirements are not met, The Peaks holds no responsibility/is not liable

  • Travel insurance will be the responsibility of the member and no other parties (including The Peaks and the hotel partner)

  • The Peaks will ensure that all the information and prices are accurate. Occasionally changes and errors occur and The Peaks reserve the right to correct prices and other details in such circumstances

  • Each hotel will be available for ratings by other members (only once they have stayed there). These are intended as guides. Please note, standards and ratings might vary between countries

  • If you or a person you are travelling with has any disabilities or medical issues, please provide details upon booking and The Peaks/hotel will do our upmost to ensure your stay is comfortable. It is the member’s responsibility to provide relevant and accurate information. In relation to complimentary experiences, doctor’s notes may need to be given in certain circumstances

  • Members are expected to conduct themselves properly and not disrupt other guest’s experiences. If the hotel decides your behaviour is not appropriate, hotel’s reserve the right to cancel the rest of member’s stay. The Peaks will not be held responsible for these occurrences

  • If members break/damage hotel property, it is at the discretion of the hotel to charge the member. The Peaks will not be held responsible for these occurrences

  • If any partner refuses to honour the offer, please contact us

  • Unauthorised reproduction, resale or modification of any The Peaks offers is prohibited

  • Those holding an individual membership for The Peaks will be able to book a room for themselves plus one (only applicable when sharing a room). Two separate rooms will not be bookable through one individual Peaks membership

 

T&Cs for Sneak Peaks

  • All bookings are subject to availability

  • Full deposit non-refundable prepayment required at the time of booking.

  • ‘Sneak Peaks’ offers may be subject to blackout dates which may be amended by the hotel at any time and which may not be specified on our website

  • Minimum two consecutive nights

  • Maximum of 7 night stays per booking

  • The rate may be subject to service charges and government tax depending on the location

  • The above benefits may not be used in conjunction with any other discount or exchanged for any other service or cash

  • The rate quoted is per room, per night, including maximum discount, and is subject to seasonal variations, a cancellation policy and change without notice.  Rate noted above is based on recent currency exchange data. The rate indicated on your confirmation is in the official hotel currency and will be charged at that rate on check-out

  • Any special terms will be stated on the booking and included in your confirmation

  • Reservations made before the start of the offer or promotion cannot be cancelled and rebooked at the lower rate

  • Please note that complimentary experiences may not always be applicable when booking Sneak Peak offers. If it does apply it will be stated in the text of the offer

 

T&Cs for The Peaks Perks 

  • Links that feature on The Peaks Perks are links to other sites that we work with. By providing these links, we are endorsing/recommending such sites or the services or material provided by them. The Peaks however accepts no responsibility for the materials, services or other aspects that relate to the website

 

Disclaimer

  • All text, images, audio/video material used on this website is protected by copyright and may not be copied, modified or used for private or commercial reasons. All content belongs to either the hotel partners or The Peaks directly

  • The Peaks provides links to other websites for convenience however The Peaks is not responsible for the availability or content of these external sites

 

For more information on applicable tariffs during your desired booking period or to make a reservation, please email us info@wearethepeaks.com